These are the standards you can expect from the Environment Agency when we collect, hold or use your personal information when you use the flood map for planning service.
We are a data controller – this means we determine how and why your personal data is processed.
You can learn more from our personal information charter which provides information on:
- how to contact us
- our Data Protection Officer contact details
- your rights
- how you can contact the regulator, including how to complain
Which data we collect
When you use our GOV.UK service, we place small files called cookies onto your computer to collect information about how you use it. You can find out more about cookies and how to manage them.
When you submit feedback through our GOV.UK service, we collect:
- your email address if you include it
- your Internet Protocol (IP) address, and details of which version of which web browser you use
We are lawfully allowed to process your personal data because you consent to us doing so. You have the right to withdraw this consent at any time by contacting us.
When you request flood risk assessment data we collect:
- your name
- your email address
The lawful basis we rely on to process this personal data is legal obligation - the processing of personal data is necessary for compliance with making a request for information under the Environmental Information Regulations.
Why we collect your data
We collect data to:
- improve the service by monitoring how it’s used and analysing feedback
- respond to any feedback you provide, if you ask us to
- provide you with flood risk assessment data if you have requested it
We will not share or disclose your personal data to any party outside the Environment Agency without your consent unless we are lawfully able to do so.
How long we retain your data
After 36 months we delete all personal data created by making requests for flood risk assessment data.
After 24 months we delete all personal data from feedback if you provided it.
We may retain anonymous feedback for longer than this.
Keeping your data secure
We have procedures and security features in place to keep your data secure once we receive it. It’s stored on secure servers in the European Economic Area (EEA).
Any data you send is at your own risk
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.
You have the right to withdraw consent. You can contact us to do this.
You can find out more about your rights in our personal information charter.
Links to other websites
Following a link to GOV.UK from another website